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FAQ

FAQs

It’d be awesome to hear from you, whether you want to complain, make a suggestion, or just shoot the breeze about aviation.  Send us an email from our contact page. We guarantee a response within 24 hours.

Seriously, we want to hear from you.  No question is too silly, no message is too insignificant.  Drop us a line.

You bet!  For efficiency reasons, we don’t make every piece of apparel (hundreds!) available for each design we produce.  BUT!  That doesn’t mean you can’t have your favorite design put on something.  If we have access to the article you want, we’ll put our design on it.

Here’s an example: you love our Oshkosh is my Mecca design, but you only see it available on shirts.  You want it put on a hoodie, or an iPad case.  No sweat!  We’ll do it for you.  Drop us a line, let us know what design is your favorite, and let us know what type of apparel you want it printed on.  I guarantee that if we have access to the type of item, we’ll print the design on it.

spreadshirt guarantee Plane Apparel partners with Spreadshirt, one of the best fulfillment companies in the business. When you choose your favorite custom design from Plane Apparel, Spreadshirt processes your order, prints the design by hand on your chosen piece of apparel, and ships the product right to your doorstep.

Spreadshirt is responsible for fulfilling your order with designs produced from-scratch exclusively by Plane Apparel.  The fulfillment process includes order processing, printing, shipping, and returns.

Delivery types

Your order will be started during the next business day after payment is received and may take up to two additional business days to ship. The available shipping options can be found below. Please note: UPS cannot deliver to PO Boxes or APO addresses. If you enter a PO Box or an APO address, we will ship your order via United States Postal Service; no tracking information can be provided and delivery may take up to 6 weeks.

(1) Standard Shipping: Orders are typically delivered in one to five days after your order has shipped. Deliveries to AK, HI, P.O. boxes and Puerto Rico can take up to 7 days to be delivered. Tracking information provided. Service Area: All 50 states and Puerto Rico.

(2) 3 Day Select: You receive your order by the end of the third business day after your order is shipped. Service Area: The 48 contiguous states.

(3) Next Day Air Saver: You receive your order the next business day after your order is shipped and it will be received by 7:00pm. Service Area: The 48 contiguous states.

(4) UPS International Premium: Delivery typically takes between three to six business days. We cannot be responsible for any import duties or taxes, customs restrictions, or other regulations that apply on packages arriving in countries across the world from the USA. We encourage you to speak with your local authorities.

(5) USPS International Economy: Delivery takes up to six weeks. There is no order tracking for this shipping option and no service provided for duties and customs on international deliveries. Packages which weigh more than 4 lbs. will be sent by USPS International Priority.

Payment options

We accept Visa, Mastercard, Diner’s Club, American Express and PayPal. We also take debit and check cards as long as they are associated with a major credit company like the ones listed above. Payment with check or money order is also possible. Once payment has been received, your order will be sent to production.

Payment policy

(1) Payments may be done by debit or credit card. (2) The purchasing price is due immediately after the order without deduction. (3) The client is considered in default of payment, without further explanations from Spreadshirt, if he does not settle the invoice within 14 days of goods delivery. The consequences of the default are in line with the legal provisions. (4) If the payment method chosen by the client is not feasible, despite being carried out by Spreadshirt in accordance with the contract, due to a lack of funds in the client’s account or the submission of incorrect data, the client must reimburse Spreadshirt or the third-party instructed by Spreadshirt to handle the payment the additional costs thereby incurred. (5) Regarding the payment procedure, Spreadshirt is entitled to use the services of trustworthy third-parties for handling payments. a) In the event of delay in payment, Spreadshirt may assign claims against the client to a third-party. In doing so, Spreadshirt may send personal data required to handle the payment to this third-party. b) In the case of third-party involvement to handle the payment, Spreadshirt will consider the payment completed only once the amount has been made available for the third-party, in accordance with the contract, so that the third-party can have unrestricted access to the amount owed.

Sales tax

You do not have to pay US sales tax on your Spreadshirt order. Unfortunately, customs and countries outside of the USA, sometimes place a steep tax on packages arriving in countries across the world from the USA. As we cannot control these taxes, there is no way to make them lesser. However, we have dropped shipping costs to help reduce some of the costs for these such instances.

Safety and privacy

In order to insure the safety of your payment transactions, Spreadshirt uses the SSL (Secure Socket Layer) certificate from Equifax to encrypt all transmitted data. Your personal data is kept confidential.

In order to insure the safety of your payment transactions, our fulfillment partner Spreadshirt uses the SSL (Secure Socket Layer) certificate from Equifax to encrypt all transmitted data. Your personal data is kept confidential and will be securely transferred with SSL encryption, so that it cannot be seen by a third party. As an established and trustworthy vendor, Spreadshirt will ensure a secure and reliable payment processing.

Flock Printing

Flock Printing

Flock Printing

          • Velvety feel, like a thin layer of plush
          • Extremely durable
          • Up to three colors per design
          • Vibrant, lasting colors
          • This printing method is great for thicker fabrics, like you’d find in a sweatshirt or hoodie
          • Washing instructions
Flex Printing

Flex Printing

Flex Printing
          • Slightly shiny, smooth surface
          • Extremely durable
          • Up to three colors per design
          • Very vibrant, with extremely long-lasting colors
          • We prefer this printing method
          • Washing instructions
Specialty Flex Printing

Specialty Flex Printing

Specialty Flex Printing

          • Smooth, glittery surface
          • Extremely durable
          • One color per design
          • Extremely vibrant, with lasting color
          • We occasionally use this method for design effects
          • Washing instructions
Digital Printing

Digital Printing

Digital Printing

          •  Smooth surface
          • Color intensity fades over time
          • Best for designs with many colors
          • Best for designs with many intricate details
          • Can be used for photos and designs with gradients
          • We use this method for intricate designs or those with many colors
          • Washing instructions

Instructions for Flex and Flock Printed Products

Designed not to fade, our plot printing materials are of the highest quality. Please note the following recommended care instructions:

  • T-shirts should be washed inside out and set on a gentle machine cycle in cold water. Sparkle Flex should be hand washed
  • When drying: Tumble dry on low heat. Machine drying not recommended for Sparkle Flex
  • To avoid possible shrinkage: Lay flat to dry
  • To maintain the life of the design, t-shirts should be ironed inside out on a low heat setting without the use of steam. This step also aids in refreshing the colors in the design
  • Dry cleaning is not recommended

Instructions for Digital Printing Products

All digital prints, especially those designed with dark colors, are prone to fading over time. Digital designs can be preserved very well for 1-2 years if these recommended care instructions are followed:

  • T-shirts should be washed inside out and set on a gentle machine cycle in cold water
  • To avoid any form of fading, machine drying is not recommended
  • Lay flat to dry
  • Dry cleaning is not recommended

In general, no.  Ever notice that those other print on demand sites never give you any information on how they print the design on your apparel?

Well, we’re different.  When possible, we prefer plot printing.  Plot printing involves transfer of either smooth vinyl or a plush, velvety matierial, to the surface of the shirt.  These print types are called flex or flock, respectively.  This produces an extremely durable, vibrant design that will often last longer than the shirt fabric itself.  In other words, it’s not just ink on a shirt!

You’ll find that the other big print companies use a method that prints ink directly onto the shirt fabric.  This print type is prone to fading that decrease its longevity.

In some cases we opt for direct to garment (DTG) printing too, but only when the design limits our ability to use our higher-quality techniques.  (Intricate, many-colored designs require DTG printing.)

But, every product we sell let’s you know honestly and up front what print type is used on that apparel.  You can read about Plane Apparel’s preferred printing methods, and here’s where to find the details about the printing type (you can find this on every product, just click on it!):

Plane Apparel Print Types

Where to find print type information